At the conference, you will meet:

  • Head of Customer Retention
  • Head of Customer Service / Customer Care
  • Head of Loyalty
  • Chief Marketing Officers
  • Loyalty
  • Branding

What others have to say

“The conference was a very fruitful one as I have gained many useful insights from the case studies presented by the various operators.”
- CRM Manager, CELCOM, MALAYSIA

“I have learnt a lot from this IQPC forum especially from the diverse high quality perspectives of the various expert presenters. Overall it has a high energy atmosphere where new insights are revealed.”
- Director, Marketing & Sales, SUNTEL, SRI LANKA

Meet and exchange insights with leading figures from the telecommunications industry and independent software providers


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Optimising Retention Programmes and Maximising Telco Loyalty

The 12th Annual Minimising Churn and Building Customer Profitability conference will focus on:
  • Utilising innovative churn management strategies to increase customer loyalty and to leverage existing customer assets
  • Optimising the Customer Experience Management
  • Implementing and fulfilling a customer segmentation strategy
  • Reducing churn via prediction models
  • Innovating loyalty programs to enhance customer experience and increasing ARPU
  • Enhancing employee loyalty to impact customer satisfaction
  • Strengthening brand positioning and service offerings for greater customer engagement
  • Customer-centric operator case studies

Leading Telco Operators Presenting Include

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View 2012 speakers

Telco operators will also have to accept that disruptive technologies and business models – such as VoIP, mobile broadband and over-the-top TV – presents unique challenges for incumbent telecoms and media companies. To ensure future success, stakeholders in the telecoms and media sectors must need a good grasp of user demands and the impact of new technology developments on business models.

Key speakers presentations in 2011

The 12th Annual Minimising Churn and Building Customer Profitability conference will focus on:

  • Utilising innovative churn management strategies to increase customer loyalty and to leverage existing customer assets
  • Optimising the Customer Experience Management
  • Implementing and fulfilling a customer segmentation strategy
  • Reducing churn via prediction models
  • Innovating loyalty programs to enhance customer experience and increasing ARPU
  • Enhancing employee loyalty to impact customer satisfaction
  • Strengthening brand positioning and service offerings for greater customer engagement
  • Customer-centric operator case studies
 

Register Now

*Register and Pay with Credit Card by 4 May 2012 to qualify for the Discount. Click here for more details

Download the Brochure

brochure

Download the Brochure

Latest expert interviews and reports

Churn Prediction in the Mobile Telecommunications Industry
In a session that will be discussed at the 12th Annual Minimising Churn and Building Customer Profitability conference. John Naguib, Strategy and Technology Planning Director at Exl-Technologies speaks to Bryan Camoens about the challenges when customers have multiple subscriptions and combating churn for pre and post-paid markets?

Branding - The Key Factor in Your Retention Strategies by Chris Reed, Regional Partnerships Director, Asia Pacific Partnership Marketing

Minimising churn - An India case study by Alok Kumar, Chief of Customer Service and Care, Aircel Cellular

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